PRIVACY POLICY

LAGUNA (VIETNAM) CO., LTD. (“We”) are committed to protecting the privacy and security of our customers’ (“You”) personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access and use our website.

By providing your personal information via our website, you acknowledge that you have read, understood and agreed to the terms of this Privacy Policy, including any future updates.

I. PURPOSE AND SCOPE OF DATA COLLECTION

We collect the necessary personal information to support our consultation services and the provision of products and services. Information collected may include:

Full name
Phone number
Email address

Data is collected through registration forms, consultation requests, booking forms, or when you contact us via the website.

Note: You are responsible for ensuring the accuracy and legality of the information provided. We are not liable for any consequences resulting from inaccurate or incomplete information submitted by you

II. PURPOSE OF DATA USAGE

Your personal data will be used for the following purposes:

To confirm service or booking requests;
To provide information about products or services as requested;
To send promotional offers, marketing materials (with your prior consent);
To send notifications related to website operations;
To provide customer support and handle complaints;
To fulfill legal obligations or comply with requests from competent authorities;

III. DATA RETENTION PERIOD

Personal data will be retained until:

You request to update or delete your information; or
We no longer need to use the data for the purposes specified in this policy.

In all cases, the data will be securely stored and protected on our servers.

IV. DISCLOSURE OF PERSONAL INFORMATION

We do not sell, trade or share your personal information with third parties, except in the following cases:

With your explicit consent;
At the request of competent government authorities;
When necessary to protect the legitimate rights and interests of the company under the law;
In emergencies to protect your safety or the safety of the community;
To authorized service providers (e.g., delivery partners, payment processors), who are bound by our confidentiality requirements.

V. SECURITY OF PERSONAL DATA

We implement appropriate technical and administrative measures to ensure your personal data is securely stored and processed, including:

Restricting access to personal information;
Using secure storage systems;
Internal login and access tracking controls.

However, due to technical limitations and risks inherent in the internet, no data transmission method is 100% secure. Therefore, we cannot guarantee absolute security of your information. Please carefully consider before providing personal data and do not share your account or password with others.

VI. CUSTOMER RIGHTS

You have the right to:

Access, review, update, or correct your personal information;
Withdraw your consent and request deletion of your data;
Request us to stop sending marketing communications (if previously subscribed).

All requests can be sent to: reservations-LLC@lagunalangco.com
We will respond as soon as possible, within no more than 15 business days from the date of receiving a valid request.

VII. CONTACT INFORMATION

Company Name: LAGUNA (VIETNAM) CO., LTD.
Business Registration Certificate No.: 3300483674, issued on 06/01/2025 by Hue City Authority for Planning & Investment
Email: reservations-LLC@lagunalangco.com
Hotline: +84 (0) 234 3695 800